Frequently Asked Questions

Email us your ideas and images of what you’re looking to create. This gives us a starting point to development your 1st pattern and sample. An image or sample of your garment also allows us to provide an estimate of development pricing as well as production cost.

CRW Design provides customers with low minimums on production. A starting production requires 100 pieces of a style. These 100 pieces can be a combination of 3 colourways and up to 5 sizes. Additional colourways or sizes may incur an additional cost. Please note a final production cost can only be provided once the production sample has been approved and all sewing requirements have been confirmed.

Once the development process has been completed, it’s safe to estimate 4-6 weeks from the date fabric, trim and all sewing requirements are received at CRW Design. We recognize that sometimes orders are rushed, but because quality is a big part of our service, we do not accept rush orders even with an additional fee. It’s important to us that all our customers are treated equally and fairly and receive the same timelines. We believe quality is more important than being able to complete orders in less time.

If you have your own hard copy or digital pattern, we can work with it to produce your garments. However, paper patterns on tissue paper, craft paper or other thin paper will not work for production. If these are the types of patterns you have, let us know, and we can duplicate it into a hard copy or a digital copy. This will also allow us to double-check the pattern, to ensure notches and seams line up, and all necessary sewing information is included.

Please note we will not go into production with your own pattern without an approved sample created by our factory.

Yes. If you have stock garments that you want to remove and/or change labels or add labels, we can help. It’s best to contact us with the type of garment, label format and location for more information and pricing.

Not a problem. We often recommend that when customers begin to grow, it’s best to have a few contractors working for you. Because production times can vary from month to month, if the current contractor is busy and a rush order is needed, it is best to have a few contractors working for you than to have a lengthy waiting period. We can help arrange this, or we can work on the styles you’d like to provide us.

All development, pattern-making, and sampling are paid in full prior to starting the process. Only an estimated production cost is provided at this time – until the sample is finalized and all production needs are approved, can a production cost be provided.

All production requires a 50% deposit prior to production and the balance before shipping or pick up.

We accept email transfers, cheques or cash. Visa or MasterCard is also accepted but will incur a 4% processing fee.

Yes. We understand and respect that customizing garments takes a lot of time and creativity. Something that we respect. CRW Design does not share patterns, design ideas, custom information or production details between customers. If you would like an NDA signed, you can send us your copy, or we have a template you can also use.

CRW Design is committed to working with customers to ensure each step of the production process is clearly outlined and there are no hidden surprises.